Privacy Policy

1.Introduction and Who We Are

CORSPAKE LIMITED, the developer of this website and the operator of the rehearsal studio described on it, respects the privacy of every person who contacts the studio, books a rehearsal, visits this website or otherwise deals with the company. This Privacy Policy explains, in plain language, what personal data we collect, why we collect it, how we store it, who may see it and what choices you have. It applies to this website and to every service offered by CORSPAKE LIMITED from its studio in Hong Kong.

CORSPAKE LIMITED is a company established in Hong Kong. The company operates a speech coaching and executive presence practice for founders, executives and technical leaders. In the course of that practice the company receives names, contact details, scheduling information, presentation material and other information that identifies or relates to an individual. This Policy describes how that information is handled. The company name and address appear in full in section two below.

By using this website, sending an enquiry, booking a rehearsal or engaging the company for a programme, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the website or the services, and contact the company so that any concern can be addressed directly.

2.Company Identity and Contact Details

The data controller for the purposes of this Policy is CORSPAKE LIMITED. The registered and operating address of the company is set out below together with the contact channels that are monitored for privacy matters.

All questions, requests and complaints about privacy should be directed to the email address above. The company aims to acknowledge every privacy request within a reasonable time and to resolve it promptly. Please include enough detail for the company to identify the relevant records, such as the email address used in earlier correspondence.

3.Scope of This Policy

This Policy covers personal data collected through this website, through email and telephone contact, through booking and scheduling conversations, and through the delivery of coaching and rehearsal services. It also covers personal data collected when a person visits the studio in person or attends a remote rehearsal session.

This Policy does not cover the practices of third parties whose websites or services may be linked from this site. When you follow a link to another website, that website has its own privacy practices and its own rules about personal data. CORSPAKE LIMITED is not responsible for those practices and encourages you to read the privacy notices of any site you visit.

4.Personal Data We Collect

The company collects only the personal data that is needed to respond to enquiries, to arrange rehearsals, to deliver coaching programmes and to run the studio. The categories of data collected include the following.

• Identity and contact data, such as your name, email address, telephone number, company name and job title, provided when you write to the studio or complete the contact form.
• Booking and scheduling data, such as preferred dates, session times, venue details, event dates and the names of colleagues who will attend a rehearsal or coaching session.
• Content data, such as presentation drafts, spoken scripts, cue card notes, slide files, video recordings of rehearsal takes and any other material you choose to share so that coaching can be delivered.
• Communication records, such as the emails, call notes and messages exchanged between you and the studio before, during and after an engagement.
• Technical data, such as the browser type, device type and general region from which the website is accessed, collected in a limited and aggregated way to keep the site working and secure.
• Transactional data, such as invoices, payment references and billing correspondence where a programme or rental has been booked.

The company does not seek to collect special categories of personal data, such as health information or data about political or religious beliefs. Please do not send such information to the studio unless it is genuinely necessary for an accessibility request, in which case the company will handle it with additional care.

5.How We Collect Personal Data

Most personal data reaches the company directly from you. You provide it when you complete the form on the contact page, when you send an email to the studio address, when you call the studio telephone number, or when you attend a session and discuss your material with a coach.

A smaller amount of data is collected automatically when you browse the website. This includes basic technical information that helps the site load correctly and remain available. The company does not use this technical information to build a personal profile of you, and it does not combine it with the identity data you provide elsewhere.

In some engagements, a colleague or an assistant may provide your contact details and scheduling preferences on your behalf. When that happens, the company asks the person providing the information to confirm that you have agreed to be contacted and that you are aware of this Policy.

6.Why We Use Personal Data

The company uses personal data for clear and limited purposes. Each purpose is tied to a service you have requested or to a legal or operational need of the business.

• To reply to enquiries and to provide the information you ask for about programmes, rental and availability.
• To arrange and confirm rehearsal and coaching sessions, including scheduling, reminders and follow-up.
• To deliver coaching, which requires reviewing the scripts, slides and recordings you share and giving feedback on them.
• To prepare relevant rehearsal material, including cue cards, beat maps and recovery plans, based on the content you provide.
• To keep records of an engagement so that follow-up sessions build on earlier work rather than starting again.
• To issue invoices, process payments and maintain accounting records as required by law.
• To protect the website, the studio and the company from misuse, fraud and security incidents.
• To comply with legal obligations that apply to a company operating in Hong Kong.

The company does not use your personal data for automated decision making that produces legal or similarly significant effects. Coaching decisions are made by people, and any recommendation about a talk or a delivery is the product of human judgement.

7.Lawful Basis for Processing

Where a legal basis is required, the company relies on one or more of the following. The first is performance of a contract or the steps leading to a contract, which applies when you book a programme or a rental and the company must deliver it. The second is consent, which applies when you choose to send an enquiry through the website or agree to receive studio updates. The third is legitimate interest, which applies to the secure and efficient running of the studio and the website, balanced against your rights and expectations. The fourth is legal obligation, which applies to record keeping, tax and accounting duties.

Where consent is the basis, you may withdraw it at any time by writing to the studio email address. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it does not affect processing that relies on another lawful basis.

8.Sharing Personal Data

The company does not sell personal data and does not trade it for advertising. Personal data is shared only where it is necessary to deliver the service you requested or to meet a legal duty. The categories of recipients are limited.

• Service providers that support the studio, such as email hosting, file storage, scheduling tools and payment processing, each of which receives only the data needed for its function.
• Professional advisers, such as accountants and legal advisers, where their advice is required and confidentiality applies.
• Authorities and regulators, where the company is required by law to disclose information or where disclosure is necessary to protect rights, safety or property.
• Coaches working on your engagement, who receive the material needed to prepare and deliver the coaching you have booked.

Every service provider is expected to protect personal data to a standard consistent with this Policy and to use it only for the purpose for which it was supplied. Where a provider processes data on the company behalf, the arrangement is governed by a written understanding that includes confidentiality and security commitments.

9.International Transfers

The company is based in Hong Kong and normally processes personal data within Hong Kong. Some service providers may store data on servers located in other jurisdictions. Where personal data is transferred outside Hong Kong, the company takes reasonable steps to ensure that the data continues to receive protection consistent with this Policy and with applicable law.

These steps may include using providers that offer contractual protections, limiting the categories of data transferred, and ensuring that only the minimum information needed for a function is sent. If you would like more detail about where your data is held, you may contact the studio and the company will explain the position for the services you use.

10.How Long We Keep Personal Data

Personal data is kept only for as long as it is needed for the purpose for which it was collected, plus any period required by law. The retention periods below are the general rules the company applies.

• Enquiry correspondence that does not lead to a booking is kept for a limited period and then deleted.
• Booking and scheduling records are kept for the duration of the engagement and for a reasonable period afterwards so that follow-up work is possible.
• Rehearsal material, such as scripts, cue cards and recordings, is kept for the duration of the engagement and is deleted or returned on request after the work is complete.
• Accounting and tax records are kept for the period required by Hong Kong law.

When a retention period ends, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. If you ask the company to delete material earlier, the company will do so unless it is required to keep it for a legal or accounting reason, in which case the reason will be explained to you.

11.Security of Personal Data

The company takes the security of personal data seriously and applies technical and organisational measures that are appropriate to the sensitivity of the information. These measures include access controls that limit who can see your data, password protection on accounts and devices, encrypted connections where data is transmitted, and secure disposal of material that is no longer needed.

Coaches and staff receive only the access they need to do their work. Rehearsal material is treated as confidential, and recordings are stored in a controlled location rather than shared freely. Despite these measures, no method of storage or transmission is completely secure, so the company cannot promise absolute security. If a security incident affecting your data occurs, the company will take prompt steps to contain it and will notify you and the relevant authorities where the law requires it.

12.Cookies and Similar Technologies

This website is designed to be simple and light. It does not use advertising cookies and does not run third party tracking scripts for marketing purposes. Any cookies used are limited to those that help the site function correctly, such as remembering a preference during a single visit.

You can control cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies and receive a warning before a cookie is stored. Blocking cookies may affect how parts of the website behave, but it will not prevent you from reading the pages or contacting the studio. If the company introduces a new cookie that is not strictly necessary, this Policy will be updated and, where required, consent will be requested.

13.Your Privacy Rights

Subject to applicable law, you have a set of rights over the personal data the company holds about you. The company is committed to helping you exercise them.

• The right to be informed about how your personal data is collected and used, which this Policy provides.
• The right to request access to the personal data the company holds about you.
• The right to request correction of personal data that is inaccurate or incomplete.
• The right to request deletion of personal data where there is no continuing lawful reason to keep it.
• The right to object to certain processing, including processing based on legitimate interest.
• The right to withdraw consent where processing is based on consent.

To exercise a right, write to the studio email address with enough detail for the company to identify your records. The company may ask for proof of identity before acting on a request, so that data is not disclosed to the wrong person. Requests are handled without undue delay, and you will be told if a request cannot be met in full, together with the reason.

14.Privacy for Children

The services of CORSPAKE LIMITED are intended for working professionals and organisations. The website is not directed at children, and the company does not knowingly collect personal data from anyone under the age of eighteen without the involvement of a parent or guardian. If the company becomes aware that it has collected personal data from a child without appropriate consent, the company will delete that data promptly.

If you believe that a child has provided personal data to the studio, please contact the company at the email address in section two so that the matter can be reviewed and corrected. The company welcomes such reports and treats them as a priority.

15.Marketing and Studio Updates

The company may occasionally send studio updates, such as notices about the winter rehearsal calendar, new programmes or available lectern slots. These messages are sent only where you have asked to receive them or where the law permits, and every message includes a straightforward way to opt out.

You can stop marketing messages at any time without affecting the service you receive. Operational messages that are necessary to deliver a booked engagement, such as a session confirmation or a scheduling change, are not marketing and will continue to be sent while the engagement is active. The company does not share your contact details with third parties for their own marketing.

16.Third Party Links and Services

This website may contain links to external sites that are not operated by CORSPAKE LIMITED. The company provides these links for convenience and does not control the content or the privacy practices of those sites. When you leave this website, this Policy no longer applies, and the privacy notice of the destination site governs what happens to your data.

Where a booking or payment is handled through a third party platform, that platform will also collect and process personal data under its own terms. The company encourages you to review those terms before completing a transaction. The company remains responsible for the personal data it receives and stores itself, but it cannot control the independent practices of a separate provider.

17.Changes to This Privacy Policy

The company may update this Privacy Policy from time to time to reflect changes in the services offered, changes in the law or improvements in how data is handled. When a change is made, the updated policy will be posted on this page with a new date at the top.

Where a change is significant, the company will take reasonable steps to bring it to your attention, such as a notice on the website or a message to clients with an active engagement. Continued use of the website or the services after an update indicates that you accept the revised policy. If you do not accept a change, you may stop using the services and ask the company to delete the data it holds about you, subject to legal retention duties.

18.Complaints and How to Raise Them

If you are unhappy with how the company has handled your personal data, please raise the matter with the studio first. A clear complaint sent to the email address in section two allows the company to investigate and to explain what has happened. The company takes every complaint seriously and aims to respond openly and quickly.

If you remain dissatisfied after the company has considered your complaint, you may have the right to complain to the relevant privacy regulator in your jurisdiction. Nothing in this Policy removes any right you have under applicable data protection law, and the company will cooperate fully with any lawful review of its practices.

19.Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from this Policy or from the handling of personal data by the company is subject to the jurisdiction of the courts of Hong Kong, without prejudice to any mandatory protection you may have under the law of your own place of residence.

The company operates from Hong Kong and applies the standards of the Personal Data (Privacy) Ordinance as the foundation of its privacy practice, while seeking to honour the reasonable expectations of clients and visitors from elsewhere in the world.

20.Contacting the Company

For any question about this Privacy Policy, any request to exercise a privacy right, or any concern about the handling of personal data, please contact CORSPAKE LIMITED using the details below. The company welcomes the chance to answer your question directly.

Thank you for taking the time to read this Privacy Policy. The company is grateful for the trust you place in it when you share information, and it works to deserve that trust in every rehearsal, every programme and every conversation.

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